Privacy Policy
A legal disclaimer
Zenia Hospitality provides accommodation and related services as listed on this website. All information, room details, amenities, pricing, and availability displayed are for general informational purposes only and may change without prior notice. While we strive to ensure accuracy, Zenia Hospitality does not guarantee that all content on this site is free from errors, omissions, or outdated information.
Bookings made through our website are subject to our Terms & Conditions, Cancellation Policy, and House Rules. Zenia Hospitality reserves the right to modify, refuse, or cancel bookings in situations involving system errors, incorrect pricing, unavailability, or misuse of our booking platform.
Zenia Hospitality is not responsible for any loss, damage, injury, or inconvenience arising from the use of our website or from any stay at our properties, except as required under applicable law. Guests are responsible for ensuring that the information they provide is accurate and that they comply with all property rules during their stay.
Use of this website and our services signifies your agreement to our policies, which may be updated at any time without prior notice.
Privacy Policy - the basics
Zenia Hospitality is committed to protecting your personal information and respecting your privacy. When you visit our website or make a booking with us, we may collect basic details such as your name, contact information, booking preferences, payment information (processed securely through third-party providers), and general website usage data. This information is used only to manage reservations, communicate with guests, improve our services, ensure security, and comply with legal requirements. We do not sell or rent your personal data to any third party. Your information may be shared only with trusted service providers or authorities when legally necessary. Although we take reasonable technical and organizational steps to safeguard your data, no system is completely secure. By using our website, you agree to our privacy practices, and we may update this policy from time to time. For any questions or requests regarding your data, please contact Zenia Hospitality directly.
What to include in the Privacy Policy
A Privacy Policy should clearly explain what personal information a business collects, how it is collected, and why it is needed. This includes basic details such as a guest’s name, contact information, booking data, payment details (processed securely by third-party providers), and technical information like IP address, cookies, and browsing behavior. The policy should describe how this information is used to manage bookings, communicate with guests, improve services, and meet legal obligations, and it must state whether any data is shared with third parties such as payment gateways, service providers, or authorities when required by law. It should outline how the business stores and protects personal data, how long it is retained, and what rights users have regarding access, correction, deletion, or withdrawal of consent. A complete policy also includes information about cookies, data security practices, third-party tools, how updates to the policy will be communicated, and clear contact details for privacy-related questions.